Delivery Information – UK

 

DELIVERY OPTIONS FOR MAINLAND
UNITED KINGDOM

Delivery Costs  Cost
Orders UNDER £15.00 – Standard Delivery – 3-5 working days £3.99

 

Orders OVER £15.00 – Standard Delivery – 3-5 working days £2.99
FREE Signed Delivery orders OVER £40 Free
Next Day Delivery Orders  UNDER  £15 – has a 98% success rate – Sometimes orders are delayed please be aware. £4.99
Next Day Delivery Orders  OVER  £15 – has a 98% success rate – Sometimes orders are delayed please be aware.  £3.99

 

Standard 3-7 day delivery  Cost
Northern Ireland, Isle of Man and Isle of Scilly

The charges and services listed below apply to orders delivered to the following postcodes: BT, IM, TR21-25

£3.99 (no Saturday delivery option)
Scottish Highlands and Island

The charges and services listed below apply to orders delivered to the following postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

BFPO  Need to contact us for a quote
Saturday Delivery Not available
Sunday or Bank Holidays No Available

International Deliveries

Postage rates are determined by order weight, please contact laura.sugarandcrumbs@icloud.com for rates.

Cancelled orders

Under the Consumer Contract Regulations 2014, you have up until 14 days after delivery to cancel an order. You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs.

However, we aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you call our customer services immediately on +44 (0)161 393 5056 to notify us of a cancellation.

Orders that have been dispatched can still be cancelled. You can arrange the return of a cancelled order (at your own cost) and upon receipt of the goods, we will refund for the goods.

Alternatively, you can either refuse delivery of the order. In these instances, upon receipt of the goods, the cost of the return delivery (£5.50) will be deducted from the order refund.

Returns

If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2014, Sugar and Crumbs are happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging.

You must contact us within 14 calendar days of receipt of your goods and return the item within 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.

In order to return goods, please email carol.sugarandcrumbs@icloud.com with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.

Please Note: Customised or personalised items are excluded from the regulations and cannot be returned.

Damages

If you receive a damaged product then under the Consumer Contract Regulations 2014, Sugar and Crumbs are happy to refund you on the item(s) or offer you a replacement.

You must contact us within 14 calendar days of receipt of your goods and (if requested) return the item within 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded.

In order to report damaged goods, please email carol.sugarandcrumbs@icloud.com with details of your name, contact phone number, order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a replacement / refund for the goods unless stated otherwise.

Please Note: Customised or personalised items are excluded from the regulations and cannot be returned. Due to food safety concerns, ready-made cakes are not subject to return unless considered faulty or not fit for purpose.