Sales and Returns Policy
You may return any unopened, unused product to us within 7 working days of receiving the order. Please advise within 72 hours, which products you are returning and quote your order number.
You must cover the cost of returning the goods to us, unless we have delivered a different item to what you ordered.
You must take reasonable care to ensure that any goods being returned are received by Sugar and Crumbs and are not damaged in transit. Should you fail to do this, or send them at our cost, we will charge you the direct cost of the return.
We do not except returns for any edibles.
We do not except returns for equipment if used, unless received damaged .
Products sent in Error
Whilst we endeavour to ensure all our parcels are packed correctly, sometimes mistakes are made. We will at our own discretion decide if we are going to refund or send a replacement – please note, its not viable for use to send a replacement bag of icing sugar or cocoa powder – if sent incorrectly or damaged. We will always refund or replace in your next order.
Products ordered in Error
Contact us as soon as you realise, to see if we can amend your order – dependent on the time you order we may not always be able to correct – call 0161 393 5053 or 0161 393 5056. In the unfortunate circumstances we have already dispatched, you can return to us, providing you pay return postage, items have not been opened. Once received we will arrange for a credit note to be issued.
Postage and Packaging
Our orders are shipped by Courier Service.
Standard P&P costs for the UK mainland are based on the weight of your order. All post and packaging will be automatically calculated and charged at cost.
We regret to inform you that we are unable to use courier services to ship to PO Box addresses.
Where goods are lost or damaged in transit we will either send replacement goods, or offer a full refund, including delivery charges. You should advise us of any damage to your order within 7 working days of receipt. You must advise us of non-delivery within 7 days of dispatch.
Product Description and Prices
Whilst we do our best to maintain sufficient stock levels, we cannot guarantee availability of stock at all times.
We have taken extra care to ensure that all descriptions are accurate. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the colours you see will depend on various factors such as lighting, monitor display make and type, monitor display settings etc, we cannot guarantee that the appearance of illustrated colours will accurately reflect the colours of products supplied.
Payment via Telephone
Payment will be taken from the card supplied by yourself once goods have been picked, but prior to dispatch. You will receive an invoice confirming payment taken. NO GOODS WILL BE DISPATCHED BEFORE PAYMENT IS RECEIVED. We will contact you immediately should we experience problems taking payment.
We reserve the right to send goods up to the value of the payment received.
We reserve the right to process payment for a reduced value should some items become unavailable.
Refunds will be credited the same way you used to place your order.
Our Contact Details
If you have any questions, concerns comments or queries please contact our customer care team: email firstname.lastname@example.org Telephone 0161 393 5053 or write to Sugar and Crumbs,
Sugar and Crumbs, Unit 6 Southside, Bredbury Business Park, Stockport, Cheshire SK6 2SP
We aim to dispatch as rapidly as possible. We normally dispatch within 2 working days. However, please allow up to seven working days to take receipt of your order.
In the event that we cannot supply your full order or if there are any problems with your order, you will be contacted by one of our Customer Care Advisors.
Value Added Tax (VAT)
VAT has been included in prices where appropriate at 20%.
We reserve the right to make adjustments to prices to accord with any change in the rate of VAT.
You have the right to cancel your order up to your goods being dispatched, usually within 24 hours. Any request to cancel must be received within this timescale.
If cancellation is due to delay by Sugar and Crumbs in dispatching your order (over seven working days), Sugar and Crumbs will refund the cost of postage, and will meet the cost of returning the goods.