FAQ's About Sugar and Food Labelling

Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process. Here we'll try to explain in plain terms how policy works and how you can be using it when shopping with us!

Sugar and Crumbs Store

Our products are guaranteed by each individual manufacturer. If you have any issues please write to us with proof of purchase, images of the product, with a brief explanation regarding your issue to info.sugarandcrumbs@icloud.com, we will refer all information on to the relevant supplier with your contact details to contact you directly.

 

Flavoured Sugars, Cocoa powders

Our flavoured sugars and cocoa powders are all Natural, made in a nut free environment, at our production warehouse based in Stockport, Cheshire UK. Our Sugars are suitable for all allergens Vegan, Vegetarian, Free From Gluten and Nut Free.

 

Customer Service

We offer an excellent customer service policy, although not everything is within our control, we do our best to ensure we can we can achieve a positive experience for you.

 

Exceptions

 

Food Items, Delayed Delivery, Issue beyond our control.

 

A few things to know with food labelling

Food labelling as always been a topic of conversation, how many times do you hear the older generation say "well in my day we smelt it before we ate it" Food Labelling has moved on to help protect us, although it does cause confusions, lets discuss Best Best Dates (BBF), Use By Date

 

Research shows that people really value having information that helps them make better use of their food, particularly on their packaging. Implementing this best practice will help to significantly reduce the two million tonnes of food thrown away each year from our homes due to it not being used in time and also help deliver a four-fold increase in surplus food redistribution by 2025.

 

Best Before Dates are about quality

 

The best before date, sometimes shown as BBE (best before end), is about quality and not safety.

 

Best before dates are an indicative guide of when the quality of food or drink will start to change. They are not to do with safety. Food that has passed its best before date is safe to eat.

 

Best before should be considered a rough guide rather than a strict rule. There is no reason to throw away food that goes past its best before date, it is perfectly safe to eat and will often taste just as good.

 

The government has actually considered scrapping best before dates to help prevent food waste. Best before dates can give a misleading impression that food is no longer suitable for consumption, meaning lots of consumers will throw out their food after the best before date has passed when they don't need to. The UK throws away seven million tonnes of food and drink every year, two million of this is thrown away by households and 670,000 of this is food that has been thrown out because food labels have been misinterpreted. The majority of this could have been eaten. This costs households an average of £470 year in wasted food annually.

 

If you want to reduce your food waste footprint, don't throw out food just because it has passed its best before! The best before date will only be accurate if the food is stored according to the instructions on the packaging. There is no legal requirement to reduce the price of any food product past it's best before date.

 

A lot of experts claim that food dates have created a culture where consumers don't make decisions about their food based on their own knowledge and common sense, but defer to dates presented by manufacturers.

 

This makes sense, to an extent. Best before dates should be used as a rough guide to help you get a sense of how old the food is. But since best before dates are not exact, consumers can use their own judgement and knowledge to make decisions as to what they want to eat.

 

It all comes down to flavour and texture, and ultimately this is about personal preference. If you aren't sure whether you should eat a product past its best before, just try it. It is safe to eat so you won't cause yourself any harm and you can decide for yourself whether the taste is good enough for you.

 

Remember that foods taste different in recipes too. Other ingredients can boost flavour where it may have reduced a little, meaning you can still make use of the food in the cupboard and help reduce your contribution to the problem of food waste.

 

Use By Dates are about safety

 

A use by date on food is about safety. This is the most important date to remember. Foods can be eaten until the use by date but not after. You will see use by dates on food that goes off quickly, such as dairy products or ready-to-eat salads.

 

For the use by date to be a valid guide, you must carefully follow storage instructions. For example, if the instructions on the packaging tell you to refrigerate after opening, you should keep the food in a fridge at 5°C or below. Find out more about chilling your food correctly.

 

After the use by date, don't eat it, cook it or freeze it. The food could be unsafe to eat or drink, even if it has been stored correctly and looks and smells fine. A lot of foods, including meat and milk, can be frozen before the use-by date though so plan ahead.

 

In What Cases the Guarantee is Not Provided?

Delivery/Couriers

  • 98% Success Rate

    All couriers offer an amazing delivery service, however the actual person who does deliver your parcel is human, from time to time they encounter issues beyond their control, like road accidents, weather conditions, peak periods, address queries, no access to premises, business closed. Due to these issues it may cause a delay to your delivery being successful, therefore please be mindful when ordering . We cannot guarantee Next Day Deliveries.
  • Hermes and DPD

    DPD offer a premium service, this service is far more expensive than any other service, however its the very best. Please note DPD only deliver Monday to Friday. We don't offer a weekend or bank holiday service with DPD. All our European deliveries are with DPD. Hermes offer a more affordable service, we believe they are the most premier from any other courier service other than DPD. Hermes will deliver most of our UK deliveries although no European deliveries. Hermes will deliver 5 days a week although they have been known to deliver at a weekend, there is not next day delivery options for Hermes for Saturday or Sunday's.
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Reviews and Recommendations

Reviews and recommendations are essential to every company, people are very quick to complain in writing, yet many do not think to give a positive review. We hold an amazing 5 Star Review on Google and Facebook, please help us keep our 5 Star Rating by supporting us. Small companies like ourselves need all the support they can, we are not an automated company, we are a personal company, we're human, we speak to you, we hand pick our products for you, we are semi automated in our production. Customer services are run by a small team of dedicated staff, this means you get to know the team member. We have a personal touch, we like to get to know our customers.

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