Please note All orders received after 11:30am, will be processed the following weekday.
Free, Standard, and Priority Shopping are delivered by Evri. Choose DPD if you prefer it to Evri.
All orders are Signed & Tracked, please do not ask our couriers to leave in a safe place or with a neighbour. DPD do not Deliver Saturday or Sunday .
Home » Guarantee
Our products are guaranteed by each individual manufacturer. If you have any issues, please email us with proof of purchase, images of the product and a brief explanation regarding your issue to [email protected], with confirmation that if required, you are happy for us to pass on your contact details to the relevant supplier. We will then refer all information to them with your contact details for them to contact you directly.
Our flavoured icing sugars and cocoa powders are all Natural, made in a nut-free environment, at our production warehouse based in Stockport, Cheshire, UK. Our sugars and cocoa powders are suitable for all allergens, Vegan, Vegetarian, Free from Gluten and Nut Free.
Our Whipping it Up! product is our flavoured icing sugar with the addition of powdered egg white, made in a nut-free environment separately from our sugar production area, at our production warehouse based in Stockport, Cheshire, UK. It is Gluten Free, Nut Free, Dairy Free, Lactose Free and suitable for Vegetarian, Kosher and Halal diets.
Delivery/Couriers – Not all deliveries are able to be delivered within your preferred timescale – please see our separate section on Shipping and Delivery for detailed information. Perishable consumable goods, tailor-made, special order items or personalised items – please see our Returns and Replacement Policy relating to these items.
BEST BEFORE DATES ARE ABOUT QUALITY – also identified as BBE (Best Before End) – this is all about the quality of the product, and not safety. BBE is an indicative guide of when the quality of food or drink, basically this means if stored correctly it will live a long life, some for many years after the BBE.
Best before end dates should be considered a rough guide, rather than a strict rule. There is no reason to throw away food that goes past its best before end date. Please read the government guidelines here
USE BY DATES ARE ABOUT SAFETY – is all about food safety. Foods can be eaten until the use by date, but not after. You will see use by dates on food that goes off quickly, such as dairy products or ready-to-eat salads. Carefully follow the storage instructions – for example, if the instructions on the packaging tell you to refrigerate after opening, you should keep the food in a fridge at 5 degrees or below.
After the use by date, don’t eat, cook or freeze it. The food could be unsafe to eat or drink, even if it has been stored correctly and looks/smells fine.
A lot of foods including meat and milk can be frozen before the use by date, so you can extend the life of these products. Read the manufacturers labelling for guidance on how long to store once frozen.