Shipping and Delivery
Shipping options are clearly shown on the Website once you complete your purchases. We use both Hermes and DPD as our couriers, with various delivery options available to you. Please help us to help you:
Double check that you have given us a full and complete delivery address and postcode – we cannot be held responsible for any errors made at order stage.
If you operate a business from home and your business is not advertised on the outside of the property, enter your address as you would to receive a private letter, to reduce confusion for the delivery driver.
Ensure you select the service that is the correct option for you. Please note that not all options are available to all Postcode areas.
All delivery timescales are estimates, Sugar and Crumbs will not be held responsible for any items that are not delivered on time and no refunds for delivery fees will be made. Delays may occur due to unforeseen circumstances beyond our control.
HERMES DELIVERY SERVICES
Due to current Covid-19 working practices, we are currently not offering a next day delivery service via Hermes. Priority Picking 2-3 working day is the fastest option, meaning your order will be prioritised and despatched as soon as possible. This could be subject to change as Covid-19 restrictions ease.
DPD NEXT WORKING DAY DELIVERIES
This is NOT a guaranteed service, however DPD has a 98% success rate for this service. Please allow for courier delays when placing your order as Sugar and Crumbs cannot be held liable/responsible for delays to deliveries outside of our control, I.E. road traffic incidents, weather constraints, 3rd party delays or strike action
Orders must be placed before 1.30pm to be shipped the same day WEEKDAYS ONLY. Any orders placed over a weekend/bank holiday weekend/period will be processed and shipped on the next working day. Please bear in mind the list of postcode restrictions when requesting this service.
All couriers have peak periods usually around November to mid-January, and around Bank Holidays, therefore your order may be delayed for delivery (including next working day service) during these times. These are all beyond anyone’s control.
These are clearly advertised on our Website and are subject to change if the couriers amend their prices to us.
Please contact our office for an individual quotation – prices differ dependant on physical size of box, weight of box, speed of service required and destination. We will obtain a shipping price for you once we know exactly what you are wanting to purchase.
POSTCODES NOT ELIGIBLE FOR NEXT DAY DELIVERY
AB 30-35, 36-38, 41-54, 55-56, BT, FK17-21, G83, GY9, HS1-9, IV1-56, KA27-28, KW0-99, PA20-99, PH15-99, PH15-32, TR21-25, ZE1-3, IM, IV, JE, GY. Whilst next day delivery is successful on the majority of occasions, exceptional circumstances can occur whereby the parcel is not delivered on time. If you are concerned about your delivery, you can always contact us.
Whilst all couriers are doing their best, 100% guaranteed delivery service is not always possible. Delays can happen with new rules and regulations currently in place, please bear this in mind when placing your order. Signed for service is not operating at present – the driver’s GPS position confirms they were at your location and either COVID-19 or HTC (Handed to Customer) is their current method of Proof of Delivery. These are subject to change as we move out of the restrictions.
CLICK AND COLLECT SERVICE FROM OUR WAREHOUSE
If you are local to our warehouse, you can select this service. Orders must be placed before 1.30pm to be collected on the same day. Collection times are between 0800 and 1600 weekdays, excepting Bank Holidays. Please note that if your order is not collected within 21 working days, (unless by prior arrangement) we reserve the right to re-allocate the products back into stock; due to administration costs, re-stocking costs, best before dates costs, refunds will not be issued.
SUGAR AND CRUMBS OPERATING HOURS
Our office is manned between 0700 and 15.00 Monday to Friday. Any orders received on Friday after 13.30 will be processed on the following working day.