Shipping & Delivery

Once you have done your shopping, just how long will it be until you can get your hands on your cakey bakey goods? We know you just want to get baking and decorating straight away, so we offer various options:

 

1. For those who live local, select Click & Collect from our warehouse. We are open Monday to Fridays 7am till 5pm. You can pop in within 30 minutes of placing your order to collect from our team.

2. For delivery, we offer 3-5 working days or Next day options:

 -  £3.99 Orders under £15.00.

 -  £2.99 Orders over £15.00. 

 -  Free Delivery Orders over £40.

 - FREE NEXT DAY Delivery Orders over £60.

IMPORTANT TO NOTE: We cannot guarantee NEXT Day deliveries. Although our couriers work hard to get to you, even they face every day life issues which could cause a delay to your order. However, 98% of Next Day deliveries do arrive safely. Please, bear in mind if you are planning that most important cake, then prepare to have everything in stock early, it will save a lot of stress:-). Cut of Time for next day deliveries is 1.30pm each working day Monday to Friday.

Hermes and DPD are global companies - we work with our shipping partners to get your goods to your doorstep as soon as we can. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region. Please, bear in mind if we have to cross the waters or hike over the mountains, find difficult locations not so easily accessible, then your parcel may take a little longer to arrive.

 

Here are a few things to consider while you wait for your order:

  

  •  We ship in business days Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • We do everything we can to ensure your parcel leaves on time.
 
 
So when do you contact Sugar and Crumbs?

If your parcel is Free Delivery or Standard delivery please contact us after 3 working days. If next day please bear in mind they do delivery up till 8pm, however you should be able to use your tracking number to track. Deliveries can only be left if they are signed for. They will attempt to deliver 3 times then it will be returned to us. Again if you have included your mobile number you will get a notification of approximate time frames. Even if your order hasn’t arrived by the listed date, it’s still on its way (and worth the wait).

  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

  2. Where does my order ship from?

    We rely on a global network of shipping partners Hermes AND DPD as well as local postal services to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be on the shipping SMS we sent you.

  3. Can I track my order?

    We rely on a global network of shipping partners Hermes and DPD to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included in the shipping SMS we sent you.

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