Our office is open Monday to Friday, 08:30–16:00. We aim to despatch all orders by the next working day. If we're unable to do this for any reason, we'll be in touch.
Shipping options are shown clearly as you complete your purchase. We use FedEx as our main courier, with Royal Mail used on occasion. Free delivery on all UK mainland orders over £40 (after discounts). £6.99 for UK mainland orders under £40. We reserve the right to adjust this charge if courier pricing changes.
Many couriers apply surcharges to non-mainland addresses, which means we're unable to offer free shipping to UK islands and some Highland postcodes. We genuinely sympathise with customers affected by this and continue to look for better solutions. If your delivery address falls within any of the postcodes below, an additional postage charge will apply: Affected mainland postcodes: AB31–AB56, FK17–99, IV1–63, KW1–17, PA21–40, PH9–50, DD1–DD11 Affected island postcodes: BT1–BT99, JE1–JE5, GY1–GY10, PO30–PO41, IM1–IM9, HS1–HS9, IV40–IV56, KA27–KA28, KW15–KW17, PA20, PA41–PA49, PA60–PA78, PH42–PH44, ZE1–ZE3, EH36, DD9, DG9, TD3, TD5, TD10–13, CA6, CA8, NE69–NE71, PL27–PL35, TR4–TR6, TR9, TR13–TR16, TR27
Double-check your full delivery address and postcode, including your contact phone number. We cannot be held responsible for errors made at the order stage. If you work from home and your business is not visible from outside, please enter your address as you would for a personal letter to avoid confusion for the driver.
Please note: this is not a guaranteed service. FedEx has an excellent success rate, but please allow for potential courier delays when placing your order. Sugar and Crumbs cannot be held liable for delays caused by factors outside our control, including road incidents, weather, third-party delays, or strike action.
Delivery notes (e.g. leave in a safe place) are followed at the driver's discretion and are not guaranteed.
Parcel diversions to a local collection point are made at your own risk. Sugar and Crumbs will not be responsible for parcels that go missing during this process, and no refunds or replacements will be issued.
Tracking updates are sent by FedEx via SMS and email — please ensure you provide a valid mobile number and email address on your order. All delivery timescales are estimates. Sugar and Crumbs will not be held responsible for late deliveries, and no refunds on delivery fees will be made for delays beyond our control.
All couriers experience peak periods, typically from November to mid-January and around Bank Holidays. Deliveries — including next working day services — may be delayed during these times. This is beyond anyone's control and we appreciate your patience.
Please note that we are unable to ship products containing E171 to Northern Ireland.
Delivering premium products, exceptional service, and a joyful shopping experience with all the cakey love possible.
